The Hotel Inspector | Series 20 Preview (5)

The Hotel Inspector is back! Crisis is calling and The Hotel Inspector is answering. Alex Polizzi is back to help hospitality businesses on the brink.

Cries for help have poured in from across the country, from hotels to B&Bs, guesthouses to glamping sites and pubs to restaurants, as soaring costs, staff shortages and cash-strapped customers leave businesses fighting to get beds and tables filled, meaning more and more cherished businesses face imminent closure.

Armed with her industry know-how and trademark grit, Alex steps in to help those fighting for survival and give a reality check to those getting it all wrong! This is hospitality under pressure - and the stakes have never been higher.

This time, Alex Polizzi answers the call of newbie hoteliers Terry and Nikki in the heart of Dartmoor National Park in Devon. Here she discovers a guest house and spa, with next to no occupancy and owners unable to face up to the truth that their offering may not be as “sumptuous” as they market it as...

Terry and Nikki have spent every penny they had to fulfil their dream of running a self-catering guest house. Renovating the property to create not only 9 guest bedrooms with hot tub and outdoor kitchen, but also a family home for them and their 2 boys has left them up to their necks in debt.

They don’t just owe the banks and credit card agencies; they’ve even spent Terry’s pension which he has built up his entire working life. To make matters worse, the property is only tenanted; so if it fails, they stand to lose not only their business but the roof over their family’s heads. It’s sink or swim!

Enter Alex. On her first day she’s surprised to find Terry incapacitated with an Achilles injury and that Nikki has taken on a part time job to bring in some income to cover their debts. Alex must roll up her sleeves and get on with the job herself. Disgusted by the state of the ‘outdoor kitchen’ and ‘spa’ she appeals to Terry to change his ways but is met with negativity and excuses... which leaves Alex’s blood boiling.

Will Terry’s refusal to listen put the kibosh on Alex’s plans to turn their hospitality business around? Or will Alex dig in and show Terry and Nikki exactly how to bring in the money…

The Hotel Inspector returns Thursday 17th July at 8pm on 5.